Terms of Service

Welcome to Midnight Surprise!

Thank you for choosing Midnight Surprise, where we deliver joy and unforgettable moments right to your doorstep. By accessing or using our website (midnightsurprise.co.uk), you agree to the following terms and conditions. Please read them carefully, as they govern your use of our services.

Orders & Customisation

• Every order is fully customised based on your preferences. Once confirmed, the production process begins immediately, and changes may not always be possible.
• If you need to modify your order or delivery date, please contact us at least 3 days in advance. Requests for changes are subject to availability.

Payment & Pricing

• Prices listed on our website are inclusive of applicable taxes unless otherwise stated.
• Payments must be made in full at the time of placing your order to secure confirmation.
• In rare cases of pricing errors, we reserve the right to correct the mistake and notify you immediately.

Delivery

• We aim to deliver your surprise on your specified date. However, delays caused by factors beyond our control (e.g., adverse weather, traffic, or courier issues) may occur. We will inform you of any unexpected delays.
• Delivery date adjustments can be made based on availability if requested at least 3 days in advance.

Intellectual Property

• All content on our website, including images, text, and designs, is the exclusive property of Midnight Surprise. You may not copy, reproduce, or distribute any material without prior written consent.

Liability

• While we take every precaution to ensure your order arrives in perfect condition, Midnight Surprise shall not be held responsible for delays, losses, or damages caused by third parties or unforeseen circumstances.

For assistance, contact us at info@midnightsurprise.co.uk